Customer SMS consent & opt-out

Trusso sends transactional SMS — estimate links, appointment reminders, invoice and payment updates — only to customers with confirmed consent.

• When you add a phone number, you'll see a consent checkbox. Tick it only if the customer has agreed to receive texts.
• If a customer replies STOP to any message, Trusso marks them opted out automatically and stops texting that number.
• Imported customers always start opted out. Confirm consent per customer before SMS goes to them.

Un-ticking the consent box on a customer marks them opted out; re-ticking it clears the opt-out.